The following contract positions expiring on 31st March 2030 exists in the organisation:
Communications Practitioner (1 POSITION)
ALL INCLUSIVE ANNUAL REMUNERATION PACKAGE (TCTC): (R637 461,00)
SASSETA Communications Manager’s role is to manage, coordinate and facilitate the daily communication and transfer of information within SASSETA and in its social media and contact centre, in both the Digital and Language formats. They are also required to coordinate the communication and marketing processes with external stakeholders.
Reporting directly to the Marketing and Communications Manager, the incumbent shall be responsible for:
- Delivery of Internal Communications (Staff)
- Draft and obtain approval of planned communications, prior to disseminating to staff.
- Track and monitor internal communication response
- Receive requests for internal communication, recommend communication approach and draft communication in line with approved approach
- Support and Assist in the development and dissemination of the annual survey
- Report on internal communication as required
Delivery of (Digital) Communications (Internal & External)
Track and monitor social media commentary on SASSETAManage and monitor responses to digital communications from contact centreUpdate appropriate digital media with approved and relevant informationReport on digital communications as required
Delivery of Stakeholder Communications (Internal & External)- Coordinate and collaborate with different internal departments relating to specific external and public events(exhibitions, roadshows, conferences, presentations, publications etc.)
- Develop, review and approve core messaging for internal and external stakeholders in line with approved briefs
- Review, edit and project manage the design, print and distribution of all corporate publications
- Track and monitor implementation of core messaging and responses
- Report on stakeholder communication as required
Supervise the Contact Centre - Assist the Manager in the following Areas:- Supervise the contact centre
- Set call targets and manage staff in line with call requirements
- Track and address issues with call quality and knowledge
- Address call efficiency
- Monitor call centre availability
Providing Marketing Support- Participate in marketing planning and scheduling
- Participate in marketing functions, representing SASSETA and providing required support
JOB REQUIREMENTS
- A qualification (NQF 6) in Marketing or Communications or Public Relations or Social Media Management is required
- A minimum of 3 years’ experience in relevant field is required.
- A minimum of 2 years supervisory experience is preferred
- Must be computer literate at a relevant level (MS Word, Excel, Outlook, MS Teams and Zoom)
- A valid Drivers’s licence
COMPETENCIES, KNOWLEDGE, SKILLS AND ATTRIBUTES REQUIRED
- Strategic Planning and Annual Performance Planning
- Team Leadership
- Contractor / Service Provider Management
- Policy and Procedure Development and Implementation
- Data capture, analysis and interpretation
- Brand Management
- Event Management
- Market Research and Analysis
- Public Affairs and Relations
- Project Scope Definition and Management
- Attention to Detail
- Action Orientation
- Communication – Verbal and Written
- Creative thinking
- Decision making
- Relationship management
- Stakeholder Engagement
- Knowledge of various social media platforms
- Must be a Team Player.
- Must be service oriented.
- Problem solving skills.
PLACE OF WORK
SASSETA Head Office, Waterfall Corporate Campus, 74 Waterfall Drive, MIDRAND, 2090.
Apply online using the SASSETA website address provided below and attach a detailed CV and one (1) page PDF file consisting of all certified copies of all your qualifications relevant to the position (from Matric / Grade '12 to the highest held tertiary qualifications) including ID copy.
website address: www.sasseta.org.za
Closing Date for Applications: 30 October 2023.
SASSETA is committed to employment equity and therefore applications from designated groups are encouraged.
The Successful candidate will be subjected to security clearance and will be expected to sign the employment contract and performance contract.
Only short-listed candidates will be contacted. Should you not hear from the HR Department after four (4) weeks from the closing date, assume that your application was unsuccessful.
PLEASE NOTE: Applications from unsuccessful candidates will not be retained.
NB: SASSETA reserves the right not to make an appointment